Help & contact

A question before you order, or help with something you have already bought? Email us at support@diyion.co.

Choosing a bag or accessory

Tell us the model and colour you are considering. For laptop fit, include the width, height and depth of your device; for a book sleeve, send the dimensions of your closed book, including its spine.

Help with an order

Include your order number and the email address used at checkout. If something arrived damaged, incorrect or incomplete, add a clear photograph of the item and packaging so we can understand the issue.

Delivery and returns

Check the delivery and return information below. To request a return or ask about an order change, contact us before sending anything back.

Email DIYION