Frequently asked questions
Will my laptop fit?
Check the laptop-compartment information on the product page and compare it with your device’s full dimensions. A screen size alone does not determine fit, and a bag’s outer measurements are not its internal compartment measurements. If the compartment size is not listed, contact us before choosing.
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How do I choose the right bag size?
Compare the listed dimensions and capacity with what you normally carry. For a daily bag, consider your laptop, charger and other essentials. For travel, check your carrier’s current baggage rules; a travel-bag description does not guarantee airline acceptance.
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What is included?
The selected option and the “What is included” section explain what you receive. A photograph may show several colours or styling accessories. Personalisation is included only when stated for the option you choose.
Explore this furtherHelp & contact
How should I care for canvas and leather?
Follow the care information for your particular product. Use a soft cloth, avoid soaking and direct heat, and test any suitable leather-care product on an inconspicuous area first. Natural leather can show grain, marks and colour variation. Water-resistant does not mean waterproof.
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Will my book fit inside a sleeve?
Measure your closed book, including its spine, and compare all the listed dimensions. Leave space around the fastening. A sleeve’s outside measurements do not guarantee the same usable space inside.
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Which paper works with my pen or marker?
The result depends on both the paper and the ink. Paper weight alone does not guarantee that ink will not bleed through. Test your pen, marker or adhesive on an unused area first.
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Where is my order?
Check your order confirmation and dispatch email. If a tracking link was provided, it contains the carrier’s latest updates. For more help, email support@diyion.co with your order number and the email address used at checkout.
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How do returns work?
You can request a return within 30 days of receiving your order. Contact us before sending anything back. Conditions, exceptions and any return postage are explained on the returns page and in the full policy. Your statutory rights are unaffected.
Explore this furtherReturns & refunds